This privacy policy explains how we, Tilers Merchants Limited (company number 7152410) (or any of our relevant group companies as the case may be), who operate the website www.tilersmerchants.co.uk (“the Website”) use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and the procedures that we have in place to safeguard your privacy. 

1. The information we collect and how we use it
   1. When you register on the Website and/or purchase goods from the Website we need to know your name, postal address, email address, telephone number, credit card/debit card number expiry date and security code.
   2. We gather this information to allow us to process your registration and process any orders which you make.  The relevant information will be subsequently used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matters relating to the conduct of your account and to the provision of the services which we will provide on your behalf in general.
   3. We may also use aggregate information and statistics for the purposes of monitoring website use in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. 
   4. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services and/or products which we provide.  We or our agents and sub-contractors may contact you by post, email or telephone to ask you for your feedback and comments on our services and products.
   5. We may also wish to provide you with information about special features of the Website or any other services or products which we think may be of interest to you.  If you would rather not receive this information, please send a blank email message to data@tilersmerchants.co.uk. 
   6. We may also want to provide you with related information from third parties we think may be of interest to you.  If you would rather not receive this information, please send an email to data@tilersmerchants.co.uk.
   7. We may also provide your information to third parties whose products or services we believe may be of interest to you.  If you do not wish us to disclose your information in this way, please send an email to data@tilersmerchants.co.uk. 
2. Our use of cookies and other information-gathering techniques
   When you use the Website, we will monitor this use and use this and the information which you provide to create a profile of you and your use of the Website.  This information is likely to be aggregated or statistical and will be done by placing a “cookie” (which is a small file) on your computer’s hard disk.  You may find out more about cookies at “aboutcookies.org”. 
3. How we protect your information
   1. The internet is not a secure medium.  However, we have put in place such security procedures as we think are reasonable in the circumstances.
   2. We will use all reasonable endeavours to keep your information confidential.  At present, our nominated data controller is Michelle Crowther.  The internal procedures of this person (and/or any person who succeeds him/her) govern the storage, access and disclosure of your information. 
4. Sale of Business
   If we sell our business or the part of our business which incorporates provision of services or sale of goods through the Website, or if our business or the relevant part of it is integrated with another business, your details may be disclosed to our advisers and to any prospective purchasers and their advisers and will be passed on to the new owners of the business or the relevant part.
5. Updating your details
   If any of the information which you have provided to us and/or our data controller (as named above), changes, for example if you change your email address, name or payment details or if you wish to cancel your registration, please let us know the correct details or your desire for cancellation, by sending an email to data@tilersmerchants.co.uk.
6. Your consent
   1. By submitting your information, you consent to the use of that information as set out in this policy.  If we change our privacy policy, we will post the changes on this page and may place notices on other pages of the Website, so that you may be aware of the information we collect and how we use it at all times.  We will also email you should we make any changes so that you may consent to our use of your information in that way.  Continued use of the service will signify that you agree to such changes. 
   2. Owing to the global nature of the internet infrastructure, the information which you provide to us may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy.  However, we have taken the steps outlined above to try and improve the security of your information.  By submitting your information, you consent to the transfers.
7. How to contact our data controller
   We welcome your views about the Website and this privacy policy.  If you would like to contact us with any queries or comments, please send an email to our data controller at data@tilersmerchants.co.uk.