It's important that when buying from our website that you can rely on an efficient and fast service, with the knowledge that if in the unlikely event you do experience a problem with any of our products that your problem will be given priority.  Here are a few emails which we have received from our valued customers.  We feel it's the best way to show you that we pride ourselves on not only our quality products but our service.

 On the exchange of an incorrectly ordered product:
"Thank you for your cooperation, and may I commend you on your prompt and efficient dispatch and delivery service."
- D.C.E. Gunn

 On receipt of a product which was damaged in transit:
" Thanks for your excellent service.  The way a company deals with problems is the real test of how good they are, an I could not have asked for a better response.  I will be more than happy to recommend tilersmerchants."
Thanks again
- Eric Macerate

It's rewarding to have customers acknowledge ones service:
"Very many thanks, I do not know how your service could improve"
- David Rees

 In response to our purchase experience survey on the 29th January 2011: 
"You also gave very good service over the telephone, technical and help purchasing, much better than I'm used to."
- Chris Boggins